Frequently Asked Questions

Jump to EMS (Electrical Muscle Stimulation) Questions

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TENS Unit Questions

How does TENS (Transcutaneous Electrical Nerve Stimulation) work?
Electrode pads are placed precisely on or near the pain area. Pulses are sent from the TENS unit, through the pads to the skin. The pulses then travel along the nerve fibers, suppressing pain signals to the brain. TENS can also encourage the body to produce higher levels of Endorphins and Encephalins - the bodies natural pain killing chemicals.

Will TENS help me relieve my pain?
TENS is effective. It is recommended by sports coaches, physiotherapists, pain clinics, doctors and many other medical professionals. Numerous painful conditions can be relieved including:-


  • Lower and Upper Back pain
  • Sciatica
  • Headaches and Migraines
  • Whiplash
  • Neck Pain
  • Sports Injuries
  • Arthritis
  • Menstrual Pain (dysmenorrhea)
  • Labour Pain (We recommend you visit
  • Peripheral Nerve Injuries
  • Shingles Pain
  • Cancer Pain
  • Trigeminal Neuralgia (TN)
  • Phantom Limb Pain (PLP)
  • Aching Joints
  • Post Operative Pain
  • Muscular Pain and many other conditions


Note: pain is a warning that something is wrong. Before using any TENS unit, you should try to establish the cause of your pain.

Contraindications and Precautions:

  • Patients using a demand type pacemaker should not use TENS.
  • Electrodes should must never be placed at the front or side of the neck.
  • TENS should never be used while driving a car or operating machinery.
  • Pregnant women and patients with heart disease or epilepsy should seek medical advice before using TENS.
  • Never use any other method of pain relief to hide undiagnosed pain. It may require urgent treatment.

Why should I buy a TENS unit from
As the leading online TENS unit store, we have a duty to sell the best TENS units. We have a wide range of products, from some of the best manufacturers in the world, including Body Clock - TENS unit experts.

Can TENS be used with other medication?
Yes - and you may find yourself stopping or reducing intake of pain killing drugs!

Are TENS units easy to use?
Very easy. Step by step instructions are provided with every unit.

How long before I feel benefit from my TENS unit?
Pain relief should begin immediately. However some people need a little longer. It may also take time to find the best position for the electrodes.

How long does TENS pain relief last?
Some benefit for the entire day. Others need to repeat the treatment.


Electrical Muscle Stimulation (EMS) Questions

Is Electrical Muscle Stimulation (EMS) used for medical or cosmetic treatments?
Our EMS units are fully compliant with strict medical device regulations. However, they are also used for cosmetic toning on the abs, legs and thighs, arms and other areas of the body.

How does Electrical Muscle Stimulation (EMS) work?
EMS works by stimulating muscles using tiny electric impulses. These impulses travel to the body from the EMS unit via electrode pads. Timers on the EMS unit rhythmically contract and relax the muscles, allowing you to tone or work muscles.

What medical conditions are treated with EMS?
Our muscle stimulation units are used to treat a number of medical conditions. The most common are: 

  • Muscle weakness
  • Stress Incontinence
  • Long-term disuse after fracture or prolonged bed rest
  • Strengthening for joint or muscle injury
  • Immobilised limbs
  • Atrophy Prevention
  • Bell's Palsy
  • Improving muscle tone after childbirth or weight loss
  • Muscle spasticity following a stroke

Will EMS work for me?
Our Electrical Muscle Stimulation units are recommended by sports coaches, physiotherapy departments, doctors and other medical practitioners. For best results EMS should be accompanied with a sensible exercise program.

Is an EMS unit easy to use?
Very easy. Step by step instructions are provided with every unit.

Stimplus Electro-acupuncture Questions

How does the Body Clock Stimplus work?
The Stimplus is acupuncture but without using needles! The Stimplus or Stimplus Pro finds acupoints, and then stimulates away the pain - at the touch of a button.

Will it work for me?
The Stimplus is recommended by acupuncturists, pain clinics, doctors and other medical practitioners. It will ease pain, and should result in a decrease of drug intake! The Stimplus and Stimplus Pro can bring pain relief for many conditions. It is traditionally user for:

  • Migraines
  • Cluster Headaches
  • Tension Headaches and other types of headaches
  • Neck pain
  • Toothache
  • Stress
  • Any condition that is usually treated by acupuncture 

Is it easy to use?
Yes. Easy instructions are provided with every unit

Is it safe to use with other medication?
Yes, and you may be able to stop or reduce the taking of pain killing drugs.

How long does pain relief last?
Some benefit for days after a short treatment. Others need to re-treat their pain area more than once.

Payment, Shipping and Security Questions

What credit cards do you accept?
Mastercard, Visa and American Express.

Are Internet Orders from secure?
Yes, for details please click here.

What does it cost to ship and how long will it take to deliver?
For a full list of shipping charges click here.

What if I want to return my unit?
We offer a money back guarantee for units returned within 30 days of dispatch. *This does not include consumable items e.g. electrodes or shipping.

I had a problem paying. What can I do?
Please contact us and we will get back to you as soon as possible. Or phone (914) 613-3330. One of our team will be delighted to take your order.

I am having a problem with the site. What can I do?
Please contact us and we will get back to you as soon as possible. Or phone (914) 613-3330.