Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Zone Delivery Main Product Accessory FREE Shipping
USA/Canada/UK 2-5 work days From $9.99 From $2.99 Over $100
Europe 3-6 work days From $9.99 From $2.99 Over $100
Other Worldwide 7-12 work days From $9.99 From $2.99 Over $150

International Delivery 

All customers requiring International Delivery shall ensure that they provide an address where delivery can be made at any time within reasonable working hours on Monday through to Saturday.  By placing an order and requesting International Delivery, customers agree to be available to accept delivery at the address they have provided and to make themselves available and to answer any phone calls, emails, texts or any other communications from ourselves or the courier used to make the delivery in order to facilitate delivery.  Where a customer fails to provide a manned delivery address or fails to make themselves available or fails to respond to communications from ourselves or the courier and as a result the delivery cannot be made and is returned to us, the customer shall be liable for any additional costs arising from this.  Thereafter, once the Products are returned to us the Customer has the option to obtain a refund less any delivery and return costs incurred in relation to the delivery or to pay the courier costs for the Products to be redelivered to them.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

On 1st July, the EU is removing the VAT exemption of €22 on goods imported to the EU. This will mean that all goods, irrespective of value, will be subject to VAT in all EU countries.

Please NOTE: Due to the current situation with COVID-19 there are delays with deliveries to all international destinations.  Please allow up to 3-4 weeks for delivery.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.